We’ve interviewed our fair share of top-producing agents, and while there’s no secret formula, they do share some key characteristics.
First, they eat fear for breakfast and use it as a motivator. Second, they know their strengths and delegate accordingly. If they find themselves getting spread too thin, they look for ways to free themselves up to do what they do best.
Commercial construction by day, real estate agent by night
Meet Justin Green—a real estate agent in Beaverton, Oregon. Justin started his career in commercial construction, setting up movie theatres all over the country. Always wanting to work in real estate, he got his license 4 years ago. While working a full-time day job, when most people were putting up their feet in the evenings, Justin was setting up showings and open houses for the upcoming weekend.
Scheduled from start to finish, Justin’s weekends were jam-packed, but his hard work and perseverance paid off. He sold over 30 homes during that first year, and has sold 50+ homes a year since.
From a database of sticky notes to a well-oiled, follow-up machine, here’s how he did it.
Like many agents, Justin rocks at working with clients that are 3 months out. “You’re ready to move now? Great, let’s go find you a house!” Said with enthusiasm and a whole lot of passion, Justin throws everything he has into helping his clients find (or build) their dream home.
So he decided to take Top Producer® CRM for a spin and hired an assistant.
Step 1: Get his business from the spreadsheet in his head and the sticky notes on his desk into a database.
It was no easy feat, slowly but surely though, with help from his assistant, the 2000-3000 conversations he’d had with people morphed into a database. It wasn’t the most organized on the block, but it was a database nonetheless. And knowing the sheer power of an organized one, Justin and his team are still working on cleaning it up to this day.
Step 2: Grow your team so you can focus on what you do best.
Justin had started a solo brokerage, but wanting to work with some of the best agents in town, he later joined Keller Williams Sunset Corridor. He’s now built his team to 4-5, and with a team of 2 hard-working assistants that handle contract to close, Justin is free to do what he does best—prospect, build relationships and help his clients.
Step 3: Keep in touch.
Knowing that Justin’s database was still fairly new, I asked him roughly how many closings were a result of following up with prospects he would’ve otherwise forgotten about:
And with a shiny new database and many different methods of keeping in touch, that number is sure to rise. Justin uses the Mass Email feature to reach out to his entire database in various, creative ways. Here are but a few:
He asks his whole database if they have real estate questions by sending a mass email (Email > Mass Email in Top Producer® CRM)…
But you can do the same thing on a one-off basis by sending the General Reconnect email through the Follow-up Coach.
Speaking of the Follow-up Coach, he finds the “hey, you haven’t talked to this person in 6 months” nudges helpful.
And since he’s also in the process of cleaning up his database, the Coach also surfaces contacts that either need to be deleted or organized.
Justin and his team use action plans each and every day to stay in touch.
Since he’s using the Keller Williams version of Top Producer® CRM, he has all the related plans—like the 33-touch—at his fingertips.
He also uses the Simple Lead Conversion plan to handle the first 7 days of receiving a lead:
And once he’s effectively wowed the new lead with consistent follow-up and valuable market insights, he can apply a longer-term action plan to nurture the lead until they’re ready to buy or sell.
To close, some advice for those agents just starting out…
With a degree in Information Technology, Justin knows a thing or 2 about software. But he also knows that one of the very best ways to learn is by talking to other agents that have been there. So, in exchange for a lunch, Justin gets invaluable advice from a 10-year Top Producer® CRM veteran.
And Justin’s advice? Well, I couldn’t have put it any better myself…
Justin—congrats on your win and thank you for taking the time out to share your impressive story. With your strong work ethic and drive, not to mention insanely relevant experience in a vast amount of areas, you no doubt have an amazing career ahead, and we’re honored to be a part of that.
P.S. - We’d to hear your story! How has Top Producer® CRM helped you grow your business or reconnect with your sphere? Share your story here for a chance to win a free year of Top Producer® CRM and a future spotlight on the blog.